Frequently asked questions

Everything about ordering, delivery, warranty and support.

Are there any hidden charges?

No. The final amount, including shipping (shown separately for graphics cards), is displayed before you confirm your order.

How fast is delivery?

In-stock items ship within 24 working hours and arrive in 4–7 working days depending on your location. Within Hyderabad, 4-hour city delivery is available.

Which payment methods do you accept?

Credit and debit cards, UPI, net banking, credit-card EMI, bank transfer (NEFT, IMPS, RTGS), cheque, demand draft and cash deposit.

Do you offer Cash on Delivery?

Yes, in select regions. COD availability is shown at checkout, or you can confirm with our team before ordering.

Are your products new and genuine?

Yes — everything we sell is brand new and sourced through authorized partnerships with brands including Intel, AMD, NVIDIA, HP, Dell, Gigabyte, Cooler Master, MSI, ASUS, Samsung and LG.

What warranty do I get?

Products carry their manufacturer’s warranty for their category. Custom prebuilt PCs from Shweta Computers come with a 3-year on-site warranty. After the first 3 days from delivery, manufacturer-warranty claims are handled by the brand’s service centre; monitor display issues may be replaced directly by the manufacturer from day one.

What is the return policy?

Report damage or issues within 24 hours of delivery. Products must be in original condition and packaging, and returns need an authorization from our support team first. Opened products that are not faulty are not returnable. See the full Return Policy for details.

Will I get order updates and tracking?

Yes. You can track the order in your account, and we send updates by email — including courier tracking details as soon as it ships.

Can I get a discount on bulk or full-build orders?

Our prices are already competitive, and we offer additional discounts on bulk purchases and complete PC builds. Use the Corporate & Bulk page or WhatsApp for a quote.

Do you help with repairs and RMA?

Yes. We offer repair services and handle Return Merchandise Authorization (RMA) with manufacturers on your behalf — contact our support team.

I need something urgently. Can you expedite?

Often, yes. Contact our team and we will check expedited shipping options for your location; in Hyderabad, 4-hour delivery covers most of the city.

Can an expert help me choose or build my PC?

Absolutely. Use Build Your Dream Machine to pick parts with automatic compatibility checks, or message us on WhatsApp and an expert will spec, assemble, test and deliver your build.

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